{"id":302,"date":"2025-08-19T19:48:30","date_gmt":"2025-08-19T19:48:30","guid":{"rendered":"https:\/\/www.mdfuture.fr\/?page_id=302"},"modified":"2026-09-29T19:37:36","modified_gmt":"2026-09-29T19:37:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mdfuture.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich fin size should I pick?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Lumer fins are designed to hold the foot firmly without compressing it. We recommend picking your regular size, neither one size larger nor one size smaller.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat\u2019s the difference with a regular swimming fin\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A regular fin allows you to swim in water, while Lumer is designed to walk as if you were walking on land, thus opening up a wide range of uses.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy should I use Lumer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Lumer can be used for muscle training by stimulating the legs and the lower back, for rehabilitation of the lower limbs, but also to enjoy water effortlessly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use Lumer for rehabilitation\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, and many healthcare professionals have attested to the effectiveness of Lumer for rehabilitation (find their testimonies here<\/a><\/strong><\/span>). When in doubt, it is always recommended to seek advice from your doctor.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I use Lumer\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Lumer can be used everywhere you can enter the water\u00a0: in the pool, at the sea, in a lake...<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan my child use Lumer\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Children can use Lumer, always with a parent or legal guardian and under constant supervision\u00a0; at sea, always under the supervision of adults and an accompanying boat, especially away from areas with a lifeguard on duty to avoid any accidents such as cramps in the event of exertion.<\/p>

Lumer is not a substitute for a buoy or life jacket, and MD Future cannot be held responsible for failure to comply with the instructions provided in the event of an accident.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I put Lumer on\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

After warming up, wet both the Lumer fins and your feet, then put them on with the help of the tabs on each side of the shoe.<\/p>

Retrouvez les instructions en d\u00e9tail sur la notice<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I look after Lumer\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Wash your Lumer fins under clear water after each use and let them air dry. Store the fins in a dry and ventilated place, away from light.<\/p>

Retrouvez les instructions en d\u00e9tail sur la notice<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find the user manual?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

La notice d\u2019utilisation est fournie dans le pack, avec les palmes. Elle est \u00e9galement disponible here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy are my fin slightly different on each shoe?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Lumer is made in France, assembled and soldered by hand. Thus, each shoe is unique and slightly different. This has no impact on function nor durability of the fins. Those differences are not a warranty reason.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to my country ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Lumer currently ships to France, Belgium and Switzerland.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI just placed my order, but I have to change my info. How do I do it\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once the order is placed, it is impossible to change the following elements\u00a0: number of products, shipping address, billing address, payment method.<\/p>

You can contact customer support (see below) if needed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat can I do if I recieve a damaged product\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you receive a damaged pack, immediately take pictures of it and contact customer support (see below).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy order shipped, but the tracking link doesn\u2019t work\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your order is on the way\u00a0! The tracking link may take a few days to activate. Please note your order can be shipped the work day after confirmation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy shoe size isn\u2019t available\u00a0! What do I do\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Upon selecting your size, click on the \u00ab\u00a0notify me\u00a0\u00bb button and enter your email address. You will automatically get notified once your size is available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'd like to use my withdrawal right!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In accordance with articles L.221-18 \u00e0 L.221-28 of french consumer code, withdrawal rights can't be applied to sealed products for safety purposes. As such, Lumer isn't under withdrawal rights.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'd like to reach customer support!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can reach MD Future's customer support :<\/strong><\/p>

Via email : mdfuture@outlook.fr<\/span><\/a><\/p>

Via letter :<\/strong><\/p>

MD Future - Lumer Customer Support<\/p>

170 rue Barb\u00e8s
18000 Bourges \u2013 France<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Foire aux questions Quelle pointure de palme dois-je choisir ? Les palmes Lumer sont con\u00e7ues pour tenir fermement le pied sans le compresser. Il est recommand\u00e9\u00a0 de choisir sa pointure r\u00e9guli\u00e8re, ni une taille au-dessus, ni une taille en-dessous. Quelle est la diff\u00e9rence avec une palme de natation classique ? Une palme classique permet de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"FAQ palmes Lumer - MD Future","_seopress_titles_desc":"Questions fr\u00e9quentes sur les palmes verticales Lumer","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"http:\/\/www.mdfuture.fr\/wp-content\/uploads\/2025\/08\/Group_01.jpg","_seopress_social_fb_img_attachment_id":397,"_seopress_social_fb_img_width":1400,"_seopress_social_fb_img_height":939,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-302","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mdfuture.fr\/en\/wp-json\/wp\/v2\/pages\/302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mdfuture.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mdfuture.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mdfuture.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mdfuture.fr\/en\/wp-json\/wp\/v2\/comments?post=302"}],"version-history":[{"count":21,"href":"https:\/\/www.mdfuture.fr\/en\/wp-json\/wp\/v2\/pages\/302\/revisions"}],"predecessor-version":[{"id":565,"href":"https:\/\/www.mdfuture.fr\/en\/wp-json\/wp\/v2\/pages\/302\/revisions\/565"}],"wp:attachment":[{"href":"https:\/\/www.mdfuture.fr\/en\/wp-json\/wp\/v2\/media?parent=302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}